If you are running an older version, we recommend updating. Going to mark this as the answer so others can find it. Note: Due to new security protocol, the Outlook plugin is only supported on macOS 10.14.1 and above. He said not to be downhearted, the first time it happened to him it took him hours to get to the bottom of it. So I did and it worked first time, no issues, straight through He said "it wont work, I had this issue a couple of times and the applet will just say it cant connect, try it in the add account within Outlook" I said through the mail applet in control panel So I called a friend who has done a lot of Office 365 migrations and straight away he said: "Are you adding it through the mail control panel applet or in Outlook?" If this isn’t for you, there’s a very easy way to get the classic ribbon back. I said that just doesnt sound right, but we hit an impass. Microsoft introduced a simplified ribbon in early 2021 across the Office suite of programs (Word, PowerPoint, Excel, Outlook, etc.), which shows fewer icons and takes up less space. They said it wouldnt work without the MX record being changed. I realise it wont receive mail until I change the MX, but I just want to pre-import the PST. I said that isnt right, it's only the autodiscover I need to change to add the account. They said you cant add the account as you haven't changed the MX record.
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